M.S. in Human-Computer Interaction and Design (MHCID)

International Exchange Student

B.S. in Computer Science - Artificial Intelligence and Machine Learning

UX Research Intern | Remmie Health

Established usability/human factors engineering guidelines to comply with Usability Engineering best practices per IEC62366 and to integrate into Design Control processes per ISO13485

Developed a research plan for upcoming FDA Class II Medical Device software for AI Diagnostic software for ENT to identify intended users, use specification, and use scenarios per IEC62366

Identified the absence of intended users/intended use for existing hardware, and provide suggestions and solutions to align with, and help establish, a Design History File (DHF)

Pinpointed and corrected biases in pilot test proposals for clinics, pediatricians, and otorhinolaryngologists to ensure unbiased feedback for design verification

Recruited, scheduled, and conducted 8 home-user interviews in 2 weeks, delivering 2 presentations that convinced C-suite and developers to act on presented actionable recommendations to improve company’s mission and storytelling to better resonate with target users

UX Research Intern | btrax

Conducted formative usability studies via field research, and delivered reports to Japanese Business Owners, resulting in stakeholder buy-in and a signed contract

Synthesized 6 graphical representations of intended users, facilitated, conducted, and analyzed 18 semi-structured interviews under 4 weeks, which led to a continued signed partnership between employer and client

UX Researcher, Project Lead | University of California, Irvine x TEECOM

Scheduled 32 interviewees and conducted 6 formative usability interviews with remote workers to gather insight on subconscious behaviors in remote work environments, leading to recommendations for informed design decisions

Created analysis processes and taught workshops on how to write, analyze, and deliver for product design and verification, resulting in ~30% decreased bias interpretations on data analysis

Established processes for team members to create work models, wireframes, screen flows/ templates, and storyboards for a pilot prototype to be verified for formative usability studies

Facilitated 6 formative usability studies for design verification via live, moderated usability tests executed with think aloud protocol; design was successfully verified for intended users and solved all pain points

Synthesized over 30+ literature review notes from researchers and designers into 4 themes, while establishing solid groundwork and direction for formative usability studies for the next two quarters

Gave over 20 presentations to client and stakeholders regarding research process and status, achieving 95%client/stakeholder satisfaction

UX Researcher, Field Researcher | Furrever Félicité

Created 3 different work models that demonstrated a nonprofit organization’s interactions on primary intended users, second users, and tertiary users, and identified how key benefits and pain points were being addressed per party

Conducted 8 contextual inquiry sessions and 10+ contextual interviews for summative usability studies to extrapolate data for healthy work environments to help educate similar non-profits

UX Designer and Translation Internee | Brickcom Corp.

Delivered screen flows, templates, wireframes, and design guidelines for a security camera mobile app, which was referenced by a third party design team for a finalized concept, later officially utilized in the app release

Petco - Lead UX Researcher and Project Manager

Led, developed, and deployed summative usability research efforts with: survey research, tree tests, card sort, A/B testing and 12 remote user testing sessions for website redesign, increasing user/customer experience satisfaction by 25-30%

Provided and presented long-term recommendations, actionable feedback, and research plans geared towards company mission

AccuWeather Redesign - Lead UX Researcher and Project Manager

Led summative usability studies for design validation a mobile app via user specification creation, cognitive walkthrough, survey research, in-person user testing, and created processes for screen flows/templates for design wireframes.

Facilitated a cognitive walkthrough session with team members to gather data to identify and address pain points, establishing and narrowing project scope accordingly to schedule and resources

Recruited, facilitated, and conducted 8 in-person, moderated user testing sessions utilizing think aloud protocol, followed up with SUS (System Usability Scale) survey which led to a brand new UX design addressing stakeholder needs